Responsibilities
- Loss Mitigation Programs - Review and evaluate loss mitigation requests submitted by collection specialists to ensure eligibility and adherence to program guidelines
- Identify delinquent accounts that qualify for site visits, system disconnects, legal demand letters, and other default remedy actions. Coordinate with third-party vendors to initiate services and track completion.
- Settlement negotiations for investors – Support settlement negotiations by reviewing settlement requests, evaluating delegated authority parameters, and determining when investor review or approval is required.
- Administrative tasks for Collections Department – Manage the Collections Support inbox, respond to inquiries from customers and internal departments, maintain documentation, and ensure timely completion of collection-related administrative tasks.
- Dialer – Monitor, maintain, and execute outbound dialer campaigns in accordance with established collection strategies and schedules. Identify business needs, implement campaign modifications, and ensure dialing activities align with operational objectives and compliance requirements.
- Audit & Compliance Monitoring – Perform routine audits of collection activities, vendor actions, loss mitigation programs, and departmental processes to ensure compliance with internal procedures, investor requirements, and established service level agreements (SLAs).
Requirements
- Minimum 1 year of experience in billing, collections, financial services, or relevant field
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Excellent problem-solving skills
- Goal oriented focusing on both short- and long-term visions
Compensation
134 MXN per hour
Additional Information
- Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
- The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
- The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
