Responsibilities
- Assess the customer lifecycle and ensure the coronary CT program is optimized to set up customers for success.
- Identify areas of improvement and make recommendations to enhance quality acceptance rates during customer onboarding.
- Ensure customer has implemented any necessary changes to optimize use of Heartflow products on a continuous basis.
- Conduct virtual and/or live training of technologists using various delivery methods, including product demonstrations, one-on-one, and group training sessions, to transfer knowledge on the use of Heartflow products in assigned geography.
- Establish credibility and sustain strong working relationships with key stakeholders.
- Ensure proper records (e.g. customer contacts, CT volume, engagement logs, training records, etc.) and documentation are input and maintained in Heartflow systems.
- Capture customer feedback and participate in clinical discussions with customers and colleagues regarding Heartflow analysis on multiple products.
- Maintain knowledge of the latest CT and Workstation technology innovations, training delivery methodologies, and training materials for effective training.
- Build and execute on plans to proactively optimize customer performance and identify opportunities for improvement.
Requirements
- Expert knowledge of cardiac CT is required
- Minimum 3 years cardiac CTA experience
- Must have active ARRT Certification in CT or Board Certified in Radiology
Nice to Have
- Teaching and industry experience are highly desirable
- Strong communication skills and demonstrated success in building relationships
Work Arrangement
Hybrid — Sacramento, Reno
Additional Information
- This is a remote position with up to 80% travel
- Ability to take periodic on-call responsibilities
