Responsibilities
- Coordinate all client approval activities to drive pilot commitment.
- Act as the primary point of contact throughout the implementation approval journey.
- Manage questionnaires, security assessments and due diligence requests.
- Coordinate responses from technical, legal, compliance, commercial and operational teams.
- Track milestones, manage deadlines and proactively resolve blockers.
- Prepare high-quality responses using existing knowledge libraries and previous submissions.
- Maintain and continually improve the central repository of approved responses and documentation.
- Provide regular progress updates to internal stakeholders and escalate risks where required.
- Identify opportunities to streamline approval activity processes and improve the client experience.
- Support successful pilot launches by ensuring approvals are completed accurately and on time.
Requirements
- Experience in client success, implementation, project coordination, PMO or programme management.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Confidence working with senior internal and external stakeholders.
- Highly collaborative with a proactive, solutions-focused mindset.
Nice to Have
- Experience within AI, healthcare or life sciences is advantageous but not essential.
