Employment Hero was looking for a Client Success Associate (12 month contract)

Who we are Employment Hero is dedicated to simplifying and enhancing workplace experiences through an integrated Employment Operating System that combines hiring, HR, payroll, and benefits. Since launching in 2014, we've achieved a $2 billion valuation and expanded across 6 countries - Australia, New Zealand, Singapore, Malaysia, the UK, and Canada. We now support over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we embrace a distinctive organizational philosophy: 1. Mission Driven - Our focus and resource allocation are guided by our core mission 2. Remote Prioritized - We champion asynchronous communication and high autonomy 3. AI Integrated - We view AI as a fundamental innovation and operational accelerator 4. Apolitically Neutral - We maintain stance neutrality except regarding our Mission 5. Value-Driven - We consistently embody our organizational principles 6. Performance Oriented - We maintain exceptional standards beyond mediocrity This role As a Client Success Associate, you'll independently manage a client portfolio while fostering a high-performance team environment. You'll concentrate on retention, expansion, relationship cultivation, platform adoption, and ensuring successful outcomes across our HR, Payroll, and Benefits solutions. You'll serve as a strategic advisor while collaborating internally to deliver outstanding service. This opportunity provides a growth platform within Client Success and potential to transform workplace dynamics in Canada. This is a 12-month fixed-term contract with potential permanent transition. Key responsibilities include: - Managing 100–150 Canadian client portfolios - Providing strategic HR, Payroll, and Benefits guidance - Conducting Executive Business Reviews - Monitoring client health and preventing potential churn - Collaborating with Product and Engineering teams - Driving product adoption - Achieving critical Client Success metrics - Participating in team performance reviews - Cross-team collaboration for seamless customer experiences Ideal Candidate To excel at Employment Hero, you'll demonstrate: - 2+ years SaaS Customer Success experience - Proven portfolio management capabilities - Outstanding communication and problem-solving skills - Canadian HR/Payroll practice expertise - Data analysis and insights generation - Proficiency in CS technologies - Comfort with remote, high-performance environments What we offer Employment Hero provides: - Remote work flexibility - Cutting-edge professional tools - Ambitious, challenge-driven environment - Employee share options - Comprehensive benefits package - Parental leave policy - Professional development opportunities We're committed to application data privacy and celebrate diverse perspectives.