Acquisition.com is looking for a Client Services Representative to serve as a primary point of support. You will provide exceptional experiences for our workshop clients and book customers through clear communication, efficient problem-solving, and a commitment to satisfaction.
What You'll Do
- Manage daily client support tickets in HubSpot, ensuring all inquiries are acknowledged, resolved, and documented.
- Provide warm, empathetic, and solutions-oriented responses via email, phone, and SMS.
- Investigate, troubleshoot, and resolve client issues efficiently, following escalation paths when necessary.
- Collaborate cross-functionally to ensure timely follow-up on event, billing, or product-related inquiries.
- Monitor response times and ticket queues to meet or exceed service-level agreements (SLAs).
- Identify recurring issues and communicate trends or process improvement opportunities to leadership.
- Support workshop logistics and communication before, during, and after events for a seamless client journey.
- Maintain a deep understanding of our programs, products, and policies to deliver accurate and confident support.
What We're Looking For
- 2+ years of experience in customer support, client experience, or service operations.
- Demonstrated success managing ticket queues or service inboxes with a focus on responsiveness and accuracy.
- Strong written and verbal communication skills with a professional and empathetic tone.
- Experience using HubSpot Service Hub or similar CRM/ticketing tools.
- Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving skills and a continuous improvement mindset.
- Proficiency in Google Workspace or Microsoft Office.
- Dependable, self-directed, and motivated to deliver exceptional service every day.
Technical Stack
- HubSpot Service Hub
- Google Workspace or Microsoft Office
Team & Environment
You will report to the Senior Client Experience Manager.
Benefits & Compensation
- Base salary: $53,340 - $80,010
- Flexible Time off Policy and Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- 401k offering for Traditional and Roth accounts with an employer match
- Monthly wellness allowance
- State of the art gym for employee use at HQ
Work Mode
This is a fully remote position open to candidates located anywhere within the USA.
Acquisition.com is an equal opportunity employer.
