Responsibilities
- Serve as the primary contact for a designated group of clients and manage ongoing relationships.
- Schedule and conduct routine check-ins to ensure client needs are met and expectations are aligned.
- Monitor service metrics, support ticket patterns, and client activity to anticipate issues.
- Work closely with technical teams to facilitate timely resolution of client issues and consistent service delivery.
- Recognize and report potential upselling or expansion opportunities to senior management.
- Oversee contract renewal processes and assist with updating agreements.
- Support the onboarding of new clients and coordinate smooth transitions to technical teams.
- Keep detailed and up-to-date records of client interactions, tasks, and updates in internal systems.
Benefits
- Full coverage of health, dental, and vision insurance for employees, with 50% coverage for dependents
- Paid leave for new parents
- Eligibility to contribute to Health Savings Accounts and Flexible Spending Accounts
- Access to multiple mental health support resources and services
- 401(k) plan with a 4% company match
- Unlimited flexible time off policy
- Financial support for certifications, learning programs, and reimbursements
- Company-wide retreats held twice a year
- Organized social gatherings for team engagement
- Wellness-focused events and initiatives
- Reimbursement for home internet and mobile phone expenses
- Monthly allowance for meals
- Commuter expense benefits
- Provided meals and snacks at office locations
- Office environment that welcomes pets
Work Arrangement
On-site
