About the Role
This role is responsible for delivering exceptional client service by proactively addressing needs, managing communications, and ensuring client satisfaction within the social media vertical.
Responsibilities
- Respond promptly to client inquiries and requests
- Monitor client accounts for engagement opportunities
- Coordinate with internal teams to resolve client issues
- Provide tailored recommendations based on client goals
- Track and report on client engagement metrics
- Escalate complex issues using defined protocols
- Maintain accurate client records in CRM systems
- Support onboarding for new social media clients
- Identify client feedback for product improvement
- Facilitate smooth communication between clients and teams
- Follow up on unresolved client matters
- Adapt communication style to client preferences
- Ensure compliance with platform policies
- Contribute to client retention initiatives
- Participate in client check-in meetings
- Manage multiple client accounts simultaneously
- Document client interactions thoroughly
- Stay updated on social media trends
- Support campaign launch coordination
- Assist in preparing client status updates
- Promote best practices in client engagement
- Use data to inform client recommendations
- Maintain confidentiality of client information
- Meet service level agreements for response times
- Collaborate on process improvement projects
Nice to Have
- Experience in agency or SaaS environments
- Background in social media advertising
- Knowledge of content moderation systems
- Familiarity with support ticketing platforms
- Experience with performance reporting
- Understanding of client lifecycle stages
- Exposure to client success frameworks
- Previous work in tech-driven services
Compensation
Competitive salary based on experience
Work Arrangement
Remote with flexible hours
Team
Part of a dynamic client-facing team supporting social media clients
What We’re Looking For
We seek a proactive communicator who thrives in fast-moving environments and can manage multiple client relationships with precision and care.
About the Role
This is a time-limited position designed to support client needs in the social media domain, with a focus on responsiveness, clarity, and relationship building.
What You’ll Do
Engage with clients to understand objectives, provide timely support, and contribute to long-term satisfaction through consistent follow-through.
Not available for this position
