Lead daily and weekly check-ins with Success Team, Field Operations, and managers.
Monitor technician accountability, job completion, and field performance.
Step in to resolve escalated customer issues and ensure professional handling.
Manage the company-wide project tracker and ensure priorities are executed.
Coordinate cross-department initiatives such as training systems, warehouse setup, and customer experience improvements.
Identify risks, resolve bottlenecks, and keep leadership informed on progress.
Oversee customer service processes, ensuring timely responses and consistent communication.
Track and report CX metrics such as reviews, response times, and warranty compliance.
Enforce company policies for reschedules, cancellations, and aftercare follow-up.
Act as the CEO’s proxy for day-to-day accountability and execution.
Escalate only the most critical issues; handle the rest independently.
Uphold company culture and values of accountability, ownership, and continuous improvement.

3–6+ years of experience in operations, project management, customer success, or a related leadership role.
Proven ability to manage cross-functional teams and hold others accountable.
Exceptional communication skills, both written and verbal.
Strong problem-solving skills and comfort making decisions under pressure.
Organized, proactive, and able to anticipate challenges before they arise.

Able to separate signal from noise and keep teams focused on what matters most.
Skilled in project management, process building, and keeping complex initiatives on track.
Comfortable assigning responsibility, holding people accountable, and ensuring standards are upheld.
Highly perceptive, able to read people and situations quickly, and position conversations to achieve the right outcome.
You’ve successfully led through high-stakes customer or internal escalations with positive outcomes.
You’ve managed or influenced teams of 10–50+, ensuring compliance with SOPs and KPIs.
You’ve successfully managed 10+ concurrent projects without letting priorities slip.
You have a track record of bringing 90%+ of projects in on time and on budget.
You’ve turned around at least one high-pressure situation where disorganization risked deadlines or customer satisfaction.
You operate above your pay grade, looking for exposure and trajectory in a high-growth environment.
Ideally, you’ve worked in a company that doubled or tripled in scale during your tenure.

Hybrid

That 1 Detailer is hiring a Chief of Staff

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