About the Role
The role involves delivering clinical expertise to drive effective use of medical technology, supporting healthcare providers through training, education, and on-site or virtual consultations to ensure optimal patient outcomes.
Responsibilities
- Deliver clinical training to healthcare professionals on proper device usage
- Support product implementation at client facilities within the assigned region
- Conduct virtual and in-person educational sessions for clinical staff
- Collaborate with sales teams to address technical and clinical questions
- Monitor patient outcomes related to device utilization
- Troubleshoot clinical application issues in real-world settings
- Maintain up-to-date knowledge of clinical guidelines and product updates
- Document clinical interactions and follow-up actions accurately
- Serve as a liaison between clinical users and technical departments
- Assist in the development of training materials and protocols
- Participate in post-market clinical follow-up activities
- Ensure compliance with regulatory standards during clinical support
- Gather and report field feedback to inform product improvements
- Support clinical presentations at medical conferences or facility meetings
- Coordinate with regional teams to align clinical strategies
- Respond to urgent clinical inquiries within defined timeframes
- Track and report key performance metrics related to clinical support
- Promote best practices in clinical workflows involving the technology
- Engage in continuous professional development activities
- Maintain strong relationships with key clinical stakeholders
- Adapt communication style to suit diverse clinical audiences
- Support quality improvement initiatives at partner institutions
- Assist in onboarding new clinical users remotely
- Provide input on clinical aspects of marketing materials
- Follow internal safety and documentation procedures
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote with regional focus in the Chicago South area
Team
Part of a national clinical support team working across decentralized locations
Travel Requirements
Regular regional travel within the Chicago South territory is expected, including visits to hospitals, clinics, and outpatient centers. Candidates must be able to travel up to 60% of the time, with advance notice provided for scheduled trips.
Onboarding Process
New hires undergo a structured onboarding program including clinical refresher training, product certification, and field shadowing with experienced team members before independent deployment.
Not available
