Responsibilities
- Perform Remote Online Notarizations (RON) for timeshare owners using a secure third-party notarization platform
- Schedule and manage notarization appointments based on intercompany requests
- Verify signer identity, witness signatures, and notarize official timeshare documents using audio-visual technology
- Ensure all notarizations comply with Florida RON laws, company policies, and legal requirements
- Accurately complete, review, and finalize notarized documents while maintaining strict confidentiality
- Provide timely, professional, and customer-focused service to timeshare owners
- Maintain detailed electronic records and ensure secure handling of sensitive information
- Troubleshoot minor technical or connectivity issues independently to avoid service disruptions
- Communicate effectively with internal teams and customers via phone, video, and email
Requirements
- Must be a Florida-commissioned Online Notary
- Must perform notarizations in compliance with Florida Remote Online Notarization (RON) laws
- Must verify signer identity and witness signatures using audio-visual technology
- Must maintain strict confidentiality of sensitive information
- Must be detail-oriented, highly ethical, and tech-savvy
- Must be comfortable working directly with customers in a fast-paced, document-driven environment
Nice to Have
- Experience in remote online notarization
- Experience in document management
- Experience in customer service
Work Arrangement
Hybrid — Ocoee, FL
Additional Information
- Role requires both remote work and on-site responsibilities at the Ocoee office
- Flexibility to work both morning and late shifts during the week
- Bilingual language requirement (implied by job title 'Bilingual')
- Must be able to troubleshoot minor technical or connectivity issues independently
