Responsibilities
- Serve as a first point of contact for individuals seeking services and community providers looking to make referrals.
- Assess needs, provide education, and make recommendations on RADIAS Health service options that the individual may to eligible to receive.
- Facilitate gathering of records and assessment information needed to determine eligibility for specific programs.
- Provide updates to the individual/referral source on next steps, estimated timelines, and other updates related to service eligibility.
- Partner with internal programs and facilitate work completion needed to maximize timely response to referents and associated admission into care.
- Partner with external stakeholders to provide education, information and streamlining of referral pathways, with an emphasis on welcoming diverse and underserved communities into the RADIAS system of care.
- Provide education and assistance connecting individuals to needed community resources.
- Develop and maintain systems for tracking service needs in relation to program capacity, which may include maintenance and follow up with wait lists.
- Participate in the management of service availability through partner systems such as MN Fast-Tracker.
- Participate in the gathering and management of data needed for State outcomes reporting.
- Provide initial cultural assessment to guide how the agency may best respond to the individual needs of each person seeking services.
- Complete crisis assessments, functional assessments and provide short-term services as needed, while connecting the individual to on-going care providers.
- Ensure appropriate reporting is submitted to Vulnerable Adult, Child Protection, the Ombudsman’s Office, or other agencies/entities when necessary.
- Provide courteous and respectful services to all individuals, community members, external and internal partners.
- Effectively communicate, track and coordinate all aspects of the process necessary to facilitate enrollment in RADIAS Health services.
- Maintain knowledge of community resources, Medicaid benefits and information on accessing community social services and health insurance benefits.
Benefits
- Office Benefit Package (Parking/Remote Expenses): $130/Month subject to change
Work Arrangement
On-site
Additional Information
- Schedule: Monday - Friday 8 am - 4 pm or 9 am - 5 pm, 40 hours per week
- This position works onsite at 166 4th Street, East. Suite 200, St. Paul, Minnesota
- This position is funded through a State of Minnesota Mental Health Innovations Grant
