Requirements
- Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
- Once established, maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.
- Maintain a high standard to protect applicants’ information and provide excellent customer service.
- Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
- Provide timely updates to applicants regarding case status and next steps.
- Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants.
- Assist applicants with temporary relocation selections, when applicable.
- Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
- Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
- Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
- Maintain a complete understanding of all applicable Program policies, procedures and requirements.
- Other duties as assigned.
Work Arrangement
Remote (Country) — Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, Wharton
Additional Information
- Travel to regional and satellite locations required
- Travel requirement of up to 100 miles roundtrip, 2-3 times per week
- Must reside within commuting distance of the assigned office
- Attend pre-construction and key release events with applicants
- Attend program related community, coalition and committee meetings as assigned
