ICF Incorporated, LLC is seeking a Case Manager Lead - Disaster Recovery to work remotely, supporting Florida's management of grants for disaster risk mitigation. You will train and manage a team of case managers, serve as an escalation point, and help implement and refine program procedures.
What You'll Do
- Develop and master policies and procedures governing case management for clients.
- Supervise and manage Case Managers, including assigning cases, maintaining schedules and timesheets, and assisting with difficult cases.
- Maintain a complete understanding of all applicable Program policies, requirements, and procedures and review all cases within established guidelines.
- Assist with drafting and issuing updated policies, procedures, job aids, and operations management manuals.
- Train, supervise, and evaluate the operations of case managers.
- Coordinate closely with call center, inspection staff, and client.
- Help refine program procedures and processes for implementation.
- Provide guidance and assessment of case management staff, as needed.
- Present technical information in key meetings.
- Interact with senior staff from local and state agencies, as needed.
- Support strategy for intake launch and operations.
- Advise senior leadership and management, as needed.
What We're Looking For
- 5+ years of experience providing intake and case management services and knowledge of best practices for programs assisting individual households.
- Experience with state and/or federally-funded grant programs.
- 3+ years in a supervisory or management role.
Nice to Have
- 5+ years of in-depth and hands-on knowledge of grant programs, regulations, and implementation, including strong understanding of compliance.
- 5+ years of experience in grant funded or public assistance programs, such as housing programs.
- Experience working in a consulting firm, development organization, or public agency.
- Experience delivering training and technical assistance to state and local government agencies.
- Willingness to travel up to 25% depending on role and project needs in the United States.
Technical Stack
- MS Office Applications (Word, PowerPoint, Outlook, Excel)
Team & Environment
Works closely with Program Manager and senior ICF staff.
Benefits & Compensation
- Compensation: $73,722.00 - $125,327.00
Work Mode
This is a remote position open to candidates in the United States.
We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
