Responsibilities
- Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
- Inform the assigned care manager of newly identified health/safety risks or service needs
- Complete care coordination activities delegated by the care manager within an established timeframe.
- Inform the assigned care manager and/or associate manager of any identified quality of care issues.
- Passionately support the member’s care coordination needs and drive solutions to address those needs.
- Use problem-solving skills to find alternative contact information for members who are unreachable by care management. Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
- Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.
Requirements
- 2+ years in behavioral health, social services, or a related field relevant to the program focus
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role.
- Access to a private, dedicated workspace to fulfill job requirements effectively.
- High School Diploma with equivalent experience (REQUIRED)
Nice to Have
- Case Management and Discharge Planning Experience
- Managed Care Experience
- Associate’s or Bachelor’s Degree or non-licensed master’s level clinician in behavioral health or human services (psychology, social work, marriage and family therapy, counseling) or equivalent experience (PREFERRED)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings, tobacco cessation, weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Bonus, commission or short-term incentive program
Team
Structure: Interdisciplinary team including Care Manager, Social Worker, and other team members
Additional Information
- Anticipated Weekly Hours: 40
- Access to a private, dedicated workspace required
- Application window closes on: 01/10/2026
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
