AllOne Health is hiring a Care Advocate to protect and elevate the member and client experience. In this pivotal role, you will serve as a trusted resolution leader for complex service situations, acting as a strategic liaison to drive meaningful outcomes.
What You'll Do
- Take ownership of complex member and client concerns from intake through resolution.
- Ensure members feel heard, supported, and valued throughout the process.
- Partner across departments to drive timely, thoughtful solutions.
- Serve as a central connector between Member Services and Operations (Account Management).
- Navigate organizational pathways to coordinate resources and accelerate solutions.
- Build strong working relationships across teams to improve service outcomes.
- Maintain a structured complaint and resolution tracking database.
- Document actions, outcomes, and lessons learned.
- Identify trends and recommend improvements that strengthen systems and prevent recurrence.
- Share insights with leadership to support strategic decisions.
- Draft polished, professional communications on sensitive matters.
- Support high-visibility situations with discretion and composure.
- Provide leadership with clear summaries and resolution status updates.
What We're Looking For
- 5+ years of experience in healthcare navigation, EAP, client services, member advocacy, or related environments.
- Experience managing complex service situations requiring cross-functional coordination.
- Exceptional written and verbal communication skills.
- Strong organizational and documentation capabilities.
- Ability to work independently while collaborating effectively across teams.
- High emotional intelligence and professional maturity.
Team & Environment
This role acts as a strategic liaison between Member Services, Care Navigation, Operations (Account Management), and Executive Leadership.
Benefits & Compensation
- Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance.
- Desirable work schedules and a generous amount of Paid Time Off.
- 401(k) retirement program with a company match.
- Employee Assistance Program (EAP) benefits available to you and your family.
Work Mode
This is a remote position.
AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.
