Responsibilities
- Allocates team members across the facility according to their strengths and operational demands.
- Delivers hands-on training and direct supervision to staff during shifts.
- Maintains consistent communication with all residential units and promptly responds to support requests.
- Relays staff feedback and concerns to the program leadership team.
- Aligns with organizational leadership standards and exemplifies professional behavior.
- Acts as a culture steward by guiding staff in professional conduct and team cohesion.
- Responds quickly to emergencies, client crises, and urgent support needs.
- Demonstrates de-escalation techniques consistent with CPI protocols.
- Submits all incident documentation within 24 hours of occurrence.
- Notifies external parties involved about critical events within one day.
- Analyzes recurring incidents, proposes solutions, and escalates unresolved issues to management.
- Ensures compliance with emergency response procedures.
- Maintains required staffing ratios (1:4) and supports scheduled team members.
- Conducts routine and on-demand dormitory inspections to identify safety hazards.
- Assigns personnel for one-on-one client supervision and ensures proper documentation.
- Provides real-time coaching on headcounts, environmental awareness, and zone management.
- Is physically present during all shift transitions and high-activity periods.
- Manages accuracy of dorm occupancy charts and electronic health record entries.
- Works with clinical staff to assist in assessments and crisis de-escalation.
- Offers immediate guidance on relational care practices, safety protocols, and interventions.
- Partners with training leadership to onboard and educate new employees.
- Identifies skill gaps and communicates training needs to program leadership.
- Escalates personnel issues to human resources and program management as necessary.
Benefits
- Full benefits package covering medical, dental, and vision insurance.
- 401k retirement plan with a 4% employer match.
- Paid leave options including vacation, holidays, and sick time.
- Onsite meals prepared by professional chefs.
- Access to professional development trainings and continuing education support for clinicians.
- Ongoing clinical supervision and career growth opportunities.
Work Arrangement
On-site — California, Idaho, Maine, New Hampshire, Texas
Team
Reports to: Program Director
Other
- Reports to the Program Director
- Must maintain facility staff ratio of 1:4
- Must complete critical incident reports within 24 hours
- Must provide communication to external stakeholders on critical events within 24 hours
- Must conduct random and as-needed dormitory searches for safety risks
- Must be present during all times of transition
- Must manage dorm chart spreadsheets and EHR for occupancy accuracy
