The Field Service Engineer plays a key role in maintaining and optimizing high-performance systems at customer locations. This position involves hands-on deployment, configuration, and repair of complex hardware, software, and network solutions, ensuring reliable operation across diverse environments.
Key Responsibilities
- Perform on-site installation, setup, and optimization of company and third-party technology systems
- Troubleshoot and resolve technical issues affecting system performance or connectivity
- Conduct routine and corrective maintenance to support long-term equipment reliability
- Advise clients on best practices for system configuration and preventive care
- Proactively identify and address potential failures to minimize operational downtime
- Integrate and validate full system solutions, including peripherals, networks, and software applications
- Act as a technical resource internally, supporting issue escalation and resolution
- Collaborate with support, sales, and engineering teams to align technical delivery with customer needs
- Provide training sessions for customers or fellow engineers when required
- Perform on-site calibration for large-scale client accounts, as needed
- Support lead qualification activities in coordination with sales teams
- Comply with credentialing standards required for customer site access
Qualifications
Candidates must hold a Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, or Biomedical Engineering. A minimum of three years of relevant technical experience is expected. Strong communication abilities and a collaborative mindset are essential for success in this role.
Postgraduate certifications or professional licenses may be preferred. Familiarity with third-party technologies used in integrated environments is a plus. Candidates must be willing to meet identity, safety, and compliance requirements for customer site entry.
Technical Environment
Engineers work with a broad range of systems, including hardware platforms, software applications, networking infrastructure, operating environments, and multi-vendor integrated solutions.
Work Model
This role follows a hybrid structure, combining on-site customer visits with remote work capabilities. Flexibility in scheduling supports responsive service delivery.
Compensation & Benefits
Pay is determined by role level, location, technical expertise, education, and experience. Full-time employment includes access to location-specific benefits. More details are available through the company careers portal.
Company Commitment
We are an equal opportunity employer dedicated to inclusive hiring. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Our culture supports fairness, respect, and professional growth for all employees.
