Responsibilities
- Analyzing current-state workflows, identifying gaps and inefficiencies, developing future-state process designs, and ensuring that all process components integrate seamlessly across functions to deliver scalable, high-quality market deployments.
- Maintaining awareness of evolving strategies and translating strategic direction into aligned process requirements and engineering needs.
- Evaluating market, segment, and product strategies to identify process impacts, capacity constraints, and timeline considerations.
- Leading the creation and documentation of detailed process requirements to ensure accurate and efficient implementation.
- Identifying out-of-scope capabilities and communicating process limitations and enhancement opportunities to market, segment, and product teams, escalating to the appropriate value stream when needed.
- Continuously assessing operational risks, dependencies, and bottlenecks; implementing mitigation plans and initiating reengineering where necessary.
- Collaborating with functional process owners to ensure alignment and commitment to process timelines and standards.
- Maintaining all process-related documentation, including process maps, SOPs, RACI charts, status reports, and workflow change logs.
- Serving as a key contributor to training, communication, and testing plans by providing process expertise and ensuring adoption of new workflows.
- Coordinating and executing post-implementation process monitoring, reporting, and traceability to ensure sustainable performance.
- Driving process adjustments and corrective actions to support the closure of post-implementation issues.
- Integrating lessons learned into future-state process designs and deployment plans.
Requirements
- Bachelor’s degree or higher or equivalent work experience
- 5+ years of experience in healthcare, operations, engineering, or process improvement environment
- Strong process engineering and project management skills, including process mapping, workflow optimization, and cross-functional coordination
- Demonstrated ability to deliver sustainable process improvements with measurable outcomes
- Proven ability to lead within a matrix environment, working effectively with internal teams and external partners
- Key Competencies: Comfort navigating ambiguity, strong analytical and problem-solving skills, and excellent written and oral communication
Nice to Have
- Six-Sigma Greenbelt training/certification
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan
Work Arrangement
Hybrid
Additional Information
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
- If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
- The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
- Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
