Medellin, Colombia On-site Employment

Kaseya is hiring a Business Analyst (UX)

Responsibilities

  • Lead customer and stakeholder workshops to gather, assess, and record functional and non-functional needs.
  • Analyze business environments, operational workflows, challenges, and goals to shape user experience solutions.
  • Develop and update documentation such as business requirements, user stories, acceptance conditions, and process diagrams.
  • Convert data findings into practical suggestions that enhance product features and refine current systems.
  • Turn approved requirements into storyboards, wireframes, user journey maps, and detailed prototypes using Figma.
  • Design clear, user-focused interfaces that guide accurate development from the first implementation cycle.
  • Build and manage a library of reusable components and a consistent design system following brand standards.
  • Perform usability evaluations and integrate feedback from stakeholders and end users.
  • Collaborate with stakeholders, product leads, engineers, and support teams to advance project goals.
  • Take part in design evaluations and interdisciplinary sessions to align design with technical execution.
  • Deliver design concepts to clients and stakeholders with clear reasoning and anticipated results.
  • Identify opportunities for UX improvements and suggest evidence-based optimizations.
  • Support initial project phases by contributing UX insights during scope planning and resource estimation.
  • Define and promote standardized templates, methods, and design guidelines to strengthen organizational UX practices.
  • Track design deliverables to ensure timely completion within project performance metrics.
  • Foster lasting client relationships by serving as a reliable advisor on user experience throughout project execution

Other

Employment opportunities are offered without discrimination based on race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other factor protected by law.

About company
Kaseya
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.
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Job Details
Department Professional Services
Category design
Posted 13 days ago