Responsibilities
- Provide ongoing support for project management software platform (Accolade) modules, including Resource Allocation, Phase Gate Deliverable & Task Tracking, Lessons Learned Repository, Instructions, Templates, and Reporting.
- Support the above modules and work closely with the organization to drive system initiatives, deliver improvements, and provide day-to-day support for Accolade-related activities.
- Monitor and track use and compliance with resource allocation, resolving issues, maintaining instructions and resource material, implementation of extended features and structure and collaborating with users and stakeholders to ensure the optimal use of project management software platform functionality.
- Serve as the first point of contact for the organization, addressing Accolade-related resource allocation compliance needs and providing timely resolutions for user or system issues.
- Ensure the integrity of resource planning data across modules by monitoring user compliance, investigating discrepancies, and implementing solutions.
- Help implement extended use of Accolade system by assisting with roll-out of risk based project planning and critical based scheduling.
- Troubleshoot and resolve issues related to Resource Planning and Reporting modules.
- Document and track issues, solutions, and improvements to provide a knowledge base for future support.
- Work closely with the project management software platform team to understand business requirements, provide user support, technical expertise, and ensure system configurations are aligned with organizational goals.
- Assist in the implementation and execution of new features, functionality, and module upgrades by following established processes.
- Participate in cross-team meetings with the organization to align on priorities, project timelines, and best practices.
- Assist with the configuration and maintenance of Accolade, Resource Allocation, Phase Gate Deliverable & Task Tracking, Lessons Learned, Instructions, Templates, and Reporting modules based on business needs.
- Support system updates, testing, and deployment activities to ensure smooth transitions during Accolade upgrades or new releases.
- Ensure that workflows, business processes, and security roles are accurately configured to meet the needs of the business.
- Collaborate with the organization to drive global initiatives and provide support for ongoing projects, including process improvements and system enhancements.
- Participate in system testing for new releases, changes, and enhancements, ensuring that all configurations meet business requirements.
- Assist with documenting project requirements, processes, and procedures to ensure proper system utilization.
- Assist with development and maintenance of Power BI reports and dashboards to support business requirements.
- Assist with extracting, validating, and analyzing data to support business decision-making and compliance requirements.
- Collaborate with the reporting team to create custom reports or modify existing ones based on user feedback.
- Provide training and guidance to business teams and system users on Accolade best practices, system functionality, and process improvements.
- Maintain up-to-date documentation on processes, and system changes to facilitate knowledge sharing across teams.
- Identify opportunities for process improvement and suggest enhancements to increase system efficiency and user satisfaction.
- Proactively address potential issues by analyzing trends, preparing solutions, and collaborating with the organization to resolve them.
Requirements
- Bachelor’s Degree or higher AND four (4) or more years of experience working in IT, engineering, science, business, or related field in a private, public, government or military environment
- High School Diploma/GED AND eight (8) or more years of experience working in IT, engineering, science, business, or related field a private, public, government or military environment
- 1+ years of experience in PowerBI and Microsoft Excel to support multiple Accolade reports
Nice to Have
- Analytical Skills: Strong analytical and troubleshooting skills with the ability to identify system issues, resolve problems, and offer solutions.
- Technical Proficiency: Proficient in Power BI and Microsoft Excel reporting tools.
- Communication Skills: Excellent communication skills (verbal and written) with the ability to collaborate effectively with cross-functional teams across different time zones who is willing and eager to learn.
- Problem-Solving: Strong problem-solving abilities to address system functionality, and handle system issues efficiently.
- Project Management: Experience supporting system upgrades, new functionality, and process improvements.
- Reporting Expertise: Strong experience in creating and maintaining custom reports and dashboards in PowerBI and Microsoft Excel
Additional Information
- May include up to 5% [domestic/international]
- Relocation Assistance: Is not authorized
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
- Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
- Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
- Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
- Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.
- Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
- Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.