About the Role
The role involves managing billing operations, verifying data integrity, and collaborating with teams to resolve invoicing issues and improve billing accuracy.
Responsibilities
- Monitor billing systems for accuracy and consistency
- Identify and correct billing discrepancies promptly
- Validate customer account data for billing eligibility
- Generate and analyze billing reports for anomalies
- Support month-end closing activities related to billing
- Collaborate with finance and customer service teams
- Track and document billing issues and resolutions
- Assist in audits by providing billing records
- Maintain billing rate tables and service codes
- Troubleshoot system-generated billing errors
- Ensure compliance with internal billing policies
- Escalate complex issues to appropriate departments
- Respond to internal inquiries about billing data
- Update billing records based on service changes
- Verify tax calculations on customer invoices
- Reconcile billing output with general ledger entries
- Assist in implementing billing system upgrades
- Provide input for process improvement initiatives
- Monitor customer credit holds affecting billing
- Review new customer setups for billing accuracy
- Support testing of billing-related software changes
- Maintain documentation for billing procedures
- Track key performance metrics for billing operations
- Assist with customer billing dispute resolution
- Ensure timely delivery of customer invoices
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the finance and operations team focused on billing accuracy
About Us
We are a growing telecommunications provider focused on delivering reliable service through modern infrastructure and customer-centered operations.
What We Offer
- Comprehensive health benefits
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
- Employee assistance program
- Flexible spending accounts
- Tuition reimbursement
- Wellness initiatives
