The IMA Group was looking for a Bilingual Tier 1 Scheduler (Remote Position)

Company Overview: For three decades, The IMA Group has been on a mission that goes way beyond a typical job. We're passionate about supporting individuals and organizations during challenging health and work transitions while simultaneously pushing forward medical research and clinical innovations. At IMA, we're more than colleagues—we're a community dedicated to meaningful impact. Job Summary: We're ramping up our training classes and seeking a detail-oriented, bilingual pro to join our team as a Tier 1 Scheduler. In this critical role, you'll be the linchpin of efficient medical and psychological appointment scheduling, managing both inbound and outbound calls with precision and care. Important Note: This is a remote position, but candidates must reside in NY or PA. Responsibilities: • Coordinate and schedule client appointments with laser-focused accuracy • Serve as a communication hub between clients, healthcare professionals, and internal teams • Meticulously enter and maintain scheduling data in our database • Proactively troubleshoot scheduling conflicts with creative problem-solving • Maintain impeccably organized records of all appointments and related communications Qualifications: • High school diploma or equivalent • Minimum one year of clerical and telephone experience • Strong computer hardware and software skills • Bilingual in English and Spanish (mandatory) • Previous scheduling or customer service experience preferred Benefits: • Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance • Balanced Lifestyle: Generous PTO, holidays, and floating holiday • Retirement: 401k plan with employer matching • Comprehensive Benefit Offerings: LTD, STD, Flexible Spending Account, Voluntary Life/ADD, Company-paid Life Insurance • Family Support: Paid maternity and parental leave The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies, delivering professional medical and psychological examinations. Our Payer Services Division serves Carriers, TPAs, Public Entities, and Employers with behavioral health and physical medicine services across workers' compensation, disability, liability, and auto markets. Our Clinical Research Division conducts Phase II-IV clinical trials through a flexible nationwide network of site locations and virtual capabilities. #LI-NS1 #LI-REMOTE