About the Role
The ideal candidate will deliver exceptional service to clients by addressing account questions, guiding users through platform features, and ensuring a seamless experience in both English and French.
Responsibilities
- Respond promptly to customer inquiries in both English and French
- Assist users with account setup and navigation of digital tools
- Troubleshoot and resolve technical or service-related issues
- Escalate complex cases to appropriate internal teams
- Maintain accurate records of customer interactions
- Identify recurring issues and suggest process improvements
- Follow up with clients to confirm resolution and satisfaction
- Adhere to privacy and data protection standards
- Provide feedback to product teams based on customer input
- Stay updated on platform changes and new features
- Communicate service interruptions or updates clearly
- Handle sensitive financial information with discretion
- Support customers during loan and credit monitoring processes
- Use CRM tools to manage and track support tickets
- Collaborate with team members to maintain service quality
- Meet performance targets for response time and resolution
- Participate in training and quality assurance reviews
- Ensure compliance with financial industry regulations
- Maintain a professional and empathetic tone in all communications
- Contribute to knowledge base content for customer self-service
Benefits
- Health and dental coverage
- Retirement savings plan
- Paid time off and vacation days
- Flexible work schedule
- Remote work setup support
- Professional development opportunities
- Employee assistance program
- Inclusive and supportive workplace culture
- Regular team check-ins and feedback sessions
- Access to wellness resources
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible hours
Team
Part of the customer experience team focused on responsive service
Why Join Us
- Be part of a mission-driven organization improving financial literacy and access.
- Work in a collaborative environment that values innovation and empathy.
- Grow your career with a company committed to diversity and inclusion.
Our Values
- We put customers first in every decision we make.
- We act with integrity and take ownership of our work.
- We embrace diverse perspectives to build better solutions.
Not available
