Horizon Recovery is hiring a Bilingual Executive Assistant fluent in English and Spanish. This role is central to ensuring smooth day-to-day administrative and customer service operations, providing direct support to the owner, sales, and production teams.
What You'll Do
- Answer phone calls, emails, and online inquiries in a friendly, professional manner.
- Gather initial project information, qualify leads, and schedule estimates.
- Communicate preparation instructions and next steps to customers.
- Follow up on estimates, proposals, and pending approvals.
- Manage calendars for the owner, sales representatives, and production scheduling.
- Maintain and update the CRM with new leads, job details, client information, and notes.
- Assist with invoicing, purchase orders, and vendor communication.
- Prepare contracts, touch-up forms, and completion certificates as needed.
- Coordinate logistics between estimators, crew leaders, and customers.
- Monitor material orders and confirm colors and specifications.
- Manage review requests, social media messages, and reputation platforms.
- Compile reports on leads, win rates, job progress, and client feedback.
- Assist with job costing.
What We're Looking For
- 3+ years experience as a Virtual Assistant, customer service representative, project coordinator, or office manager.
- Excellent written and verbal communication skills in English and Spanish.
- Strong organizational skills with high attention to detail.
- Tech-savvy with experience in CRM systems (e.g., Jobber, DripJobs, Buildertrend), Google Workspace, and MS Office.
- Ability to juggle multiple tasks, prioritize effectively, and work independently.
- Professional demeanor, calm under pressure, and solution-oriented.
Nice to Have
- Experience in the construction or home services industry.
Technical Stack
- CRM systems: Jobber, DripJobs, Buildertrend
- Productivity: Google Workspace, MS Office
Team & Environment
This role provides essential support to the owner, sales, and production teams.
Benefits & Compensation
- Compensation: $7-$8 an hour.
Work Mode
This is a global, virtual position requiring alignment with US time zones.
Horizon Recovery is an equal opportunity employer.
