Responsibilities
- Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
- Identifying potential medication-related and health-related issues and escalating them to the pharmacist
- Obtaining provider contact information to facilitate the delivery of clinical interventions
- Obtaining patient information required for clinical interventions
- Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
- Accurate record keeping in Arine's software platform
- Participating in process improvement meetings and team meetings to optimize workflows
- Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
- Preparing and mailing patient educational materials and other necessary items as needed
- Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
- Assisting with obtaining referrals and authorizations
- Undertaking other assigned projects
Requirements
- A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
- Bilingual fluency in both English and Mandarin or Cantonese
- Ability to prioritize effectively and work in a fast-paced environment
- Knowledge of basic medical terminology and medication names (brand and generic)
- Excellent written and oral communication skills
- Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
- A team player mindset with the ability to work independently
- Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)
- Ability to pass a background check
- Must live in and be eligible to work in the United States
Nice to Have
- Experience with other electronic medical records
- Experience in an ambulatory care setting, including taking medication histories
- Experience working in a busy healthcare environment
Benefits
- Unparalleled learning and growth prospects
- Collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
- Full benefits starting from day one
- Opportunity to contribute to the company's growth and shape its future
Additional Information
- An established private work area that ensures information privacy
- A stable high-speed internet connection for telephonic and/or remote work
- This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings.
- This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs.
- All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines.
- Each user is responsible to maintain a secure working environment and follow all policies and procedures.
- Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
