About the Role
This position involves providing direct client support in both Spanish and English, managing case documentation, coordinating services, and maintaining communication with stakeholders to ensure positive outcomes.
Responsibilities
- Respond to client inquiries in both Spanish and English
- Maintain accurate case records and documentation
- Coordinate support services for clients as needed
- Follow up with clients to track progress and needs
- Communicate effectively with internal teams
- Ensure compliance with program guidelines
- Schedule appointments and manage calendars
- Assist clients in navigating available resources
- Escalate complex cases to supervisors when necessary
- Participate in team meetings and trainings
- Monitor case status and update records regularly
- Provide cultural and language-appropriate support
- Adhere to confidentiality and privacy standards
- Use case management software efficiently
- Support clients through crisis situations when needed
- Document interactions with high accuracy
- Work independently with minimal supervision
- Meet performance and response time benchmarks
- Maintain professional boundaries with clients
- Stay informed about community resources
Nice to Have
- Prior experience in social services or nonprofit sector
- Knowledge of community resources in Spanish-speaking communities
- Experience with telehealth or remote client support
- Certification in case management or related field
- Familiarity with crisis intervention techniques
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote with flexible scheduling options
Team
Collaborative remote team supporting client services
Why This Role Matters
You’ll play a key role in connecting individuals with essential services using bilingual skills. Your work directly impacts client well-being and ensures equitable access to support.
What We Offer
Flexible scheduling to fit your lifestyle, ongoing training, and a mission-driven environment. You’ll have the tools and support to succeed in a fully remote role.
Not available
