Responsibilities
- Respond professionally and promptly to client phone calls and emails about legal lien matters
- Assist clients through the intake process, ensuring all collected information is accurate and complete
- Use proprietary case management software to record client data, update case statuses, and document interactions
- Monitor and manage assigned work queues to maintain efficient response times
- Identify urgent issues and escalate them to the appropriate personnel as needed
- Participate in daily check-ins with supervisors to report progress and raise concerns
- Uphold confidentiality while demonstrating empathy and professionalism in every client interaction
Benefits
- Fully remote position limited to candidates in Latin America
- Full-time schedule from Monday to Friday, 8am to 5pm PST
- Requirement to attend daily check-ins and engage in continuous performance feedback
Work Arrangement
Remote (Country)
Benefits
- Remote position (LATAM only)
- Full-time role, Monday to Friday 8am to 5 pm PST
- Must be available for daily check-ins and ongoing performance feedback
Other
- Bilingual fluency in Spanish and English required
- Based in Latin America
- Availability to work U.S. business hours
- Monday to Friday 8am to 5 pm PST
- Must be available for daily check-ins
- Ongoing performance feedback required
