About the Role
This position is responsible for coordinating service activities and ensuring customers receive timely, accurate, and professional support throughout the service lifecycle. The coordinator acts as a liaison between clients and service teams, maintaining workflow efficiency and service quality.
Responsibilities
- Coordinate service appointments and manage scheduling logistics
- Serve as the primary point of contact for customer service inquiries
- Track and update service records with current information
- Communicate service updates and timelines to customers
- Support service advisors with administrative and data entry tasks
- Monitor open service tickets and ensure timely resolution
- Follow up with customers post-service to confirm satisfaction
- Maintain accurate customer profiles and contact details
- Assist in managing parts and service availability information
- Respond promptly to incoming calls, emails, and messages
- Escalate complex service issues to appropriate team members
- Ensure compliance with service protocols and documentation standards
- Collaborate with technicians to confirm job status and progress
- Prepare service reminders and follow-up communications
- Track customer preferences and service history for personalized support
- Manage workflow between customers and service departments
- Update internal systems with real-time service data
- Assist in coordinating loaner vehicles or transportation options
- Support warranty and service claim processing
- Maintain confidentiality of customer information
- Identify opportunities to improve service response times
- Participate in team meetings and operational reviews
- Adhere to performance metrics and service KPIs
- Use CRM tools to manage customer interactions
- Ensure consistent communication across service touchpoints
Compensation
Competitive salary based on experience
Work Arrangement
Full-time, on-site
Team
Part of a dedicated service operations team focused on customer support and service delivery coordination
Why Join Us
- Opportunity to work in a structured, supportive environment with clear growth paths
- Engagement in meaningful work that directly impacts customer experience
- Access to ongoing training and professional development resources
- Inclusion in a team that values accountability and collaboration
Work Environment
- Professional office setting with standard business hours
- Collaborative culture emphasizing teamwork and mutual support
- Use of modern tools and technology to streamline operations
- Emphasis on efficiency, accuracy, and customer focus
Not available
