Create and execute data-driven, multi-channel CRM strategies that enhance customer engagement and retention, aligned with the visual and tonal identity of B2B brands.
Continuously track and refine CRM campaigns and customer pathways to elevate the overall customer experience.
Track key performance indicators related to customer engagement, retention, and revenue, delivering regular updates and actionable insights to stakeholders.
Evaluate customer behavior patterns and measure their influence on core business metrics.
Group customers by behavioral patterns to personalize offers and design high-impact campaigns that boost revenue and long-term retention.
Keep current with industry developments and competitor activity to ensure strategies follow best practices and remain competitive.
Work cross-functionally with internal teams to align promotional efforts and ensure consistency with broader business goals.

Medier is hiring a B2B CRM Manager