Responsibilities
- Architect, deploy, and sustain automated systems for provisioning and overseeing AWS cloud infrastructure.
- Operate and monitor production systems hosted in AWS and Salesforce platforms.
- Set up and manage network configurations and security policies in AWS and Salesforce, including integrations with external systems.
- Support round-the-clock call center operations using Amazon Connect for interactive voice response and call routing.
- Ensure ongoing system visibility and health monitoring through observability tools and practices.
- Enforce compliance and security by implementing and tracking audit controls in cloud environments.
- Collaborate with DevOps to enhance automation for continuous integration and delivery pipelines.
- Engage in sprint and release cycles, deploying features to non-production environments and resolving production issues.
- Ensure system availability and compliance with defined service level agreements.
- Assist development teams with integrating automation into workflows.
- Oversee operations in AWS and Salesforce ecosystems, including maintenance, releases, and incident resolution.
- Provide technical support across multiple development and testing environments.
- Build and manage cloud infrastructure on AWS that is scalable, secure, and optimized for cost.
- Automate environment changes using infrastructure-as-code tools like Terraform and CloudFormation, along with scripting in Bash or Python.
- Develop and maintain CI/CD pipelines in GitLab to support frequent and reliable software releases to production.
- Attend technical coordination meetings to advance program goals.
- Maintain integrations with third-party systems such as FHIR-based EHR APIs, Okta for identity management, and other external tools.
- Keep accurate records of software and system configurations.
- Partner with cybersecurity personnel to implement approved, hardened configurations in cloud environments.
- Manage software installations and license inventories across all environments.
- Establish standardized architectural patterns used across the program.
- Apply DoD STIGs to systems deployed in AWS GovCloud when required.
- Monitor emerging AWS technologies and suggest system enhancements.
Work Arrangement
On-site
Team
Part of an agile team operating within a modified agile framework, collaborating with DevOps, development teams, government stakeholders, and external contractors.
Other
- Applicant must be a U.S. citizen.
- Fluent English speaking is required.
- Ability to maintain and retain suitability investigation and security clearance as mandated.
- Must have a private, quiet, and confidential workspace.
- Reliable high-speed internet connection with hardwired coax or fiber is required; hotspots or mobile tethering are not permitted.
- Original job posting date: December 22, 2025.
- For U.S. roles: While subject to change, the position is expected to remain open for at least three days following the initial posting date.
