About the Role
Role details below.
Responsibilities
- POC for assigned project installations, coordinating project timelines and overall vendor coordination to ensure successful installations.
- POC for assigned live events, coordinating A/V needs with Event stakeholders and performing onsite pre-event kickoffs.
- Perform both on-site and remote support on all A/V systems, conference room digital signage, and Live Event Support across all offices.
- Perform Tier 1 level on-site A/V service and maintenance.
- Manage corporate Microsoft Teams & Zoom accounts and backend administration.
- Maintain strong relationships with the iCapital Corporate Technology teams to ensure alignment in service operations and delivery of cross-functional collaboration solutions.
- Perform quality checks on A/V equipment, vendor work and maintain A/V documentation.
- Ensure that the end user’s workplace experience is positive and modern.
Requirements
- 4+ years of experience executing delivery project management on the service and maintenance of Audio-Visual integrated systems, installation, live events, digital signage, and equipment for conference rooms.
- Strong knowledge of A/V collaboration technologies such as DTEN, Neat, Polycom, Crestron, Logitech and BiAmp.
- Strong knowledge of LED video walls and video distribution systems
- Experience with Zoom platform administration including Zoom Meeting, Zoom Phone, and Zoom Room.
- Experience with Microsoft Office 365 administration, including Teams, Room, and Equipment resources.
- Familiarity with Project Management platforms (Monday.com)
- Able to read, review, and assess Construction drawings, A/V line diagrams and schematics.
- Experience required with Apple macOS, iOS, Windows, and Android.
- Excellent verbal and written communication skills, with the ability to communicate effectively with both senior business users and teams to deliver effective solutions.
- Strong process orientation, project management experience, problem solving ability and strategic mindset.
- Strong customer service skills and high touch support experience.
- Excellent attention to detail while balancing multiple projects.
- Desire to discover and learn new technologies to improve the conferencing experience.
- Bachelor's degree and/or certifications.
Nice to Have
- CTS certification preferred.
Benefits
- Comprehensive benefits package
- Total compensation program consisting of competitive salary
- Annual performance bonus
- Equity for all full-time employees
- Healthcare with 100% employer-paid health and dental insurance
- Generous paid time off (PTO)
Compensation
competitive salary. Equity: equity for all full-time employees
