At Hologram, we’re looking for an Associate Store Operations Manager to join our Account Management team. Reporting to the Senior Manager, Store Operations, you will ensure the smooth day-to-day execution of our kiosk locations by managing retail partner relationships at the store level, supporting corporate account managers, and handling key administrative tasks.
What You'll Do
- Quickly resolve store and site-related issues to maximize kiosk performance.
- Support account managers with client updates and maintain retail partner records in Salesforce.
- Manage service request and site issue resolution tracking across all accounts.
- Generate routine reports and dashboards for internal and client-facing updates.
- Coordinate with cross-functional teams (Sales, Finance, Operations, Customer Support) to resolve account or service issues.
- Respond to internal inquiries and escalate issues appropriately.
- Help maintain team documentation, templates, and workflow tools.
- Participate in team meetings and contribute to process improvement discussions.
What We're Looking For
- At least 2 years of customer-facing or account support experience in operations, customer service, or administrative roles.
- Strong organizational skills and attention to detail.
- Strong proficiency with Microsoft Office tools, especially Excel, as well as Word, Outlook, and PowerPoint.
- Comfortable working with data and learning internal systems and tools.
- Effective written and verbal communication skills.
- A positive, proactive mindset and a willingness to learn and grow.
Nice to Have
- Bachelor’s degree or equivalent experience.
- Experience utilizing CRM or workflow tools like Salesforce, Zendesk, or Smartsheet.
Technical Stack
- Microsoft Office: Excel, Word, Outlook, PowerPoint
- Salesforce
- Zendesk
- Smartsheet
Team & Environment
You will be part of the Account Management team, reporting directly to the Senior Manager, Store Operations.
Benefits & Compensation
- Salary range: $77,000 - $90,000
- Eligibility for short-term incentives based on individual and company performance.
- Eligibility for long-term incentives based on individual and company performance.
Work Mode
This is a remote position open to candidates located anywhere within the United States.
Here at Hologram, we value diversity and belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
