Bangkok, Thailand On-site Employment

Agoda is hiring an Associate Director, Global HR Service Delivery (Bangkok Based -Relocation provided)

Responsibilities

  • Oversee the primary point of contact for People Services and manage employee support frameworks
  • Supervise the People Services and Help Desk functions
  • Manage global employee relations services
  • Own coordination between Tier 1 support, employee relations, and specialized HR teams
  • Develop foundational self-service capabilities and knowledge systems at Tier 0
  • Advance digital, conversational, and AI-driven HR service solutions
  • Champion operational efficiency and ongoing process improvements
  • Lead initiatives using data insights, stakeholder engagement, and change management

Benefits

  • Relocation assistance available for candidates not currently residing in Bangkok

Work Arrangement

On-site — Bangkok

Other

  • This position is based in Bangkok
  • Not open to remote work or alternative locations
About company
Agoda
Since 2005, Agoda has been making travel easier and more rewarding for everyone. As part of Booking Holdings, the world’s leading provider of online travel and related services, we’re proud to call Asia our home base. Every day, our great-value deals empower millions of travelers worldwide to explore, learn, and experience the world. Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Agoda employs over 7,100 professionals from 95 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
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Job Details
Department People Team
Category management
Posted 13 days ago