Responsibilities
- Manage daily operations of the MDM platform, overseeing data ingestion, processing, and execution of data comparison and reconciliation to ensure timely and accurate data delivery.
- Lead end-to-end handling of data-related requests via Jira Service Management, ensuring proper prioritization, resolution, root cause tracking, and reduction of repeat incidents.
- Ensure data integrity across all domains by maintaining accuracy, consistency, and compliance with business, regulatory, and operational standards.
- Oversee data quality measurement by defining quality rules, monitoring key dimensions, and tracking metrics such as exception rates, resolution times, data health trends, and control performance.
- Drive performance toward key operational goals, including achieving zero data discrepancies, reducing unresolved tickets, and improving data quality across domains.
- Conduct root cause analysis of data issues and implement long-term solutions to correct systemic problems and improve data quality at the source.
- Lead the fulfillment of data requirements in projects and change initiatives, ensuring implementation of data integrity controls, lineage tracking, quality rules, and documentation.
- Establish and enforce data standards and control requirements within MDM workflows, data quality frameworks, and project execution to ensure consistency and compliance.
- Promote continuous improvement in MDM operations, data reconciliation, and issue resolution by increasing automation and shifting from reactive fixes to proactive data governance.
- Deliver clear, results-oriented reports on operational performance, including data delivery status, reconciliation outcomes, ticket backlog, and data quality indicators to inform decision-making.
