About the Role
The Associate Coordinator will assist in managing client interactions, organizing workflows, and maintaining accurate records to support seamless service delivery.
Responsibilities
- Coordinate communication between internal teams and clients
- Schedule and confirm client meetings and appointments
- Track deliverables and ensure deadlines are met
- Maintain up-to-date client records and documentation
- Assist in preparing presentations and client materials
- Respond to client inquiries under supervision
- Monitor service timelines and escalate as needed
- Support onboarding processes for new clients
- Update internal databases with client information
- Collaborate with team members to resolve service issues
- Generate routine reports on client activities
- Ensure compliance with service protocols
- Manage incoming and outgoing client correspondence
- Follow up on pending client requests
- Assist in coordinating client events or calls
- Maintain confidentiality of client information
- Track service metrics and performance indicators
- Organize digital and physical client files
- Support the implementation of client projects
- Identify and flag service delays or risks
- Assist with client feedback collection
- Coordinate travel or logistics for client engagements
- Prepare summaries of client interactions
- Support quality assurance checks
- Adapt to changing client needs and priorities
Compensation
Competitive hourly rate commensurate with experience
Work Arrangement
Hybrid schedule with remote and office options
Team
Part of the Client Services team reporting to a Senior Coordinator
Application Process
- Submit resume and cover letter through the online portal
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical coordination task
Growth Opportunities
- Performance reviews every six months
- Eligibility for advancement to Coordinator roles
Not available for this position
