About the Role
The Associate Billing Analyst is responsible for maintaining billing accuracy, processing customer invoices, and collaborating with internal teams to resolve account issues in a timely manner.
Responsibilities
- Review and process customer invoices for accuracy and completeness
- Identify and resolve billing discrepancies in coordination with relevant departments
- Support timely submission of billing statements to clients
- Maintain detailed records of billing transactions and adjustments
- Assist in month-end closing activities related to billing
- Communicate with internal teams to clarify billing requirements
- Monitor accounts for compliance with contractual terms
- Track and report on billing cycle performance metrics
- Respond to client inquiries regarding invoice details
- Ensure data integrity across billing systems and financial records
- Assist in audits by providing accurate billing documentation
- Follow established procedures for credit and adjustment processing
- Collaborate with customer service to resolve account concerns
- Update billing databases with current client information
- Support implementation of billing system improvements
- Verify pricing agreements align with invoiced amounts
- Escalate complex billing issues following defined protocols
- Maintain confidentiality of financial data
- Participate in training for new billing tools or processes
- Work cross-functionally to improve billing efficiency
- Ensure adherence to company policies and regulatory standards
- Prepare summaries for management review
- Track resolution timelines for billing disputes
- Assist with special projects as assigned by supervisors
- Contribute to process documentation for billing workflows
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Full-time position with on-site or hybrid availability
Team
Part of the finance and operations team supporting billing accuracy and client satisfaction
Physical Requirements
- Ability to sit for extended periods while working on computers
- Occasional lifting of up to 10 pounds for office supplies or documents
- Manual dexterity for keyboard and mouse operation
Work Environment
- Office setting with standard business hours
- Collaborative workspace with team interaction
- Access to digital tools and secure financial systems
Not available for this position
