About the Role
The Assistant Manager is accountable for all aspects of shift performance, including cost management, inventory, cash handling, and customer interactions, while modeling expected behaviors and enforcing compliance with all procedures.
Responsibilities
- Oversee all operations during assigned shifts
- Ensure strict adherence to company policies and procedures at all times
- Lead by example in conduct, performance, and professionalism
- Manage staffing levels and team performance
- Complete required administrative documentation
- Maintain accurate inventory records
- Monitor and control operational costs
- Supervise cash handling processes and accuracy
- Oversee proper storage and handling of food products
- Follow established schedules for tasks and shifts
- Uphold brand standards for store appearance and image
- Deliver exceptional customer service experiences
- Ensure personal attendance and punctuality
- Provide reliable transportation to and from the workplace
- Maintain store cleanliness and sanitation standards
- Support local marketing initiatives
- Contribute to store profitability through effective management
- Enforce food safety and handling protocols
- Respond to customer inquiries and resolve issues
- Ensure team compliance with operational checklists
Other
- On-the-job training and orientation are provided
- Most tasks require standing for extended periods
- Short-distance walking on surfaces including ceramic tile, brick, and linoleum
- Work surfaces range from 36 to 48 inches in height
- Lift and move product cases up to 50 pounds using hand trucks
- Cases may be lifted from floor level and stacked on shelves up to 72 inches high
- Carry 3-pound, 7-ounce cans from workstations to storage
- Occasionally transport 30-pound containers of pizza sauce within the store
- Carry up to three pizza dough trays at once, each weighing about 12 pounds
- Push dollies loaded with 24 to 30 trays, requiring up to 7.5 pounds of force
- Pull trays as needed during operations
- Infrequent use of stairs or ladders for signage, cleaning, or maintenance
- Frequent forward bending at waist level during pizza assembly
- Limited knee flexion at assembly station; tasks last 30–45 seconds, repeated throughout the day
- Forward bending also occurs at front counter and during restocking
- Occasional crouching or squatting to access low shelves or clean areas
- Continuous reaching in multiple directions: up, down, and forward
- Occasional overhead reaching above 72 inches for oven controls or signage
- Reaching downward to scoop cornmeal or wash dishes
- Forward reaching to retrieve toppings, clean surfaces, or answer calls
