Responsibilities
- Manage daily operations and performance across multiple locations within a designated district
- Guarantee smooth order fulfillment workflows spanning various retail partners
- Collaborate with store supervisors to assess and improve internal fulfillment procedures
- Oversee shopper execution of daily order assignments
- Supervise end-to-end order picking, sorting, and packaging activities
- Track and manage shopper work schedules for optimal coverage
- Lead teams in order processing and resolution of customer issues related to incorrect picks
- Enforce compliance with operational guidelines to maximize delivery efficiency
- Minimize incidents of damaged goods, order inaccuracies, and picking errors
- Uphold high standards of customer service across all touchpoints
- Support training and development initiatives for new team members and supervisors
- Ensure shoppers consistently follow established protocols and company policies
Work Arrangement
Remote (City/Region)