The University of Arkansas for Medical Sciences is seeking an Appointment Business Center Scheduler III (Access Coordinator III) to join our team. This role is crucial for supporting patient care and ensuring smooth organizational operations by coordinating patient access through our call center.
What You'll Do
- Schedule, reschedule, coordinate, and cancel patient appointments.
- Input and update accurate patient information.
- Answer telephones professionally and demonstrate effective communication skills.
- Communicate complete and accurate information to patients and staff.
- Maintain strict patient confidentiality.
- Handle conflicts professionally using careful listening and service recovery skills.
- Perform other assigned duties as needed.
What We're Looking For
- High School Diploma or GED.
- Three (3) years of customer service experience, preferably in registration, billing, or scheduling within a healthcare environment.
- Knowledge of basic medical terminology.
- Intermediate proficiency with computers (MS Office Suite preferred).
- Basic keyboard and telephone etiquette skills.
- General knowledge of office machines, including printers and scanners.
Nice to Have
- Experience working with the EPIC system.
- Call center experience.
Technical Stack
- EPIC system
Benefits & Compensation
- Compensation: $16.33/hr ($33,966.40/yr)
- Health: Medical, Dental, and Vision plans available for qualifying staff and family.
- Holiday, Vacation, and Sick Leave.
- Education discount for staff and dependents (undergraduate only).
- Retirement: Up to 10% matched contribution from UAMS.
- Basic Life Insurance up to $50,000.
- Career Training and Educational Opportunities.
- Merchant Discounts.
- Concierge prescription delivery on the main campus when using UAMS pharmacy.
Work Mode
This role requires onsite work.
The University of Arkansas is an equal opportunity institution and does not discriminate in its education programs or activities on the basis of any category or status protected by law.
