Responsibilities
- Deliver technical assistance for enterprise-level software by responding to user queries and resolving reported problems
- Track application performance metrics, detect performance constraints, and apply optimizations to enhance system efficiency
- Conduct in-depth analysis to determine underlying causes of repeated application failures and suggest corrective actions
- Oversee logging, monitoring, and alert infrastructure to enable early detection and resolution of incidents
- Assist in managing application updates, patches, and release deployments with minimal impact on end users
- Partner with software development teams to support smooth integration and functionality of applications
- Coordinate with external vendors and third-party providers to resolve technical issues and implement improvements
- Maintain adherence to established security policies and industry best practices across all systems
Work Arrangement
Remote (Country) — India
Other
- This role operates entirely remotely from a home office located in India
- The company complies with Equal Employment Opportunity and Affirmative Action policies
- Hiring practices are inclusive and do not discriminate based on race, color, sex or gender identity, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizenship, veteran status, or other legally protected categories under applicable laws
