About the Role
The position oversees order administration, sales support, and logistics coordination for multiple customer segments across the Asia-Pacific region.
Responsibilities
- Handle customer order administration, sales support, and logistics coordination for Retail, Commercial, and Service Provider accounts across the Asia-Pacific region.
- Manage end-to-end sales order and RMA processes in Oracle, from booking to fulfillment and returns for both hardware and software.
- Prioritize and accelerate sales orders to meet shipment deadlines and revenue goals.
- Keep departmental records accurate and current in compliance with internal policies.
- Support complete customer operational cycles, including onboarding, inventory tracking, and account reconciliation.
- Deliver timely and proactive updates to customers and sales teams on order status, shipping details, and resolution of issues.
- Schedule shipment appointments using customer-specific logistics portals.
- Coordinate with third-party logistics partners to ensure accurate and efficient order fulfillment.
- Work with material planners and sales teams during new product launches and allocation planning.
- Collaborate with IT to enhance system functionality and implement process automation.
- Generate and analyze monthly performance metrics and KPI reports.
- Maintain compliance with ISO and SOX regulatory requirements.
