Responsibilities
- Deliver server support for resolving issues and managing change requests related to AIX systems
- Evaluate client environments to identify root causes of technical problems
- Develop clear documentation outlining solutions to identified issues
- Execute configuration and environment changes for client systems
- Respond to high-priority (Sev1/Sev2) incidents and problem tickets
- Diagnose hardware and software issues and apply corrective changes
- Offer advanced (Level 3) technical support for complex system challenges
- Collaborate with internal teams to resolve cross-functional technical issues
- Serve as the primary escalation point for technical and procedural concerns
- Produce and maintain comprehensive documentation for AIX platform administration, including architecture, technical specifications, processes, and user guidance
- Evaluate current platform capabilities and architectural requirements, providing enhancement recommendations to governance stakeholders
- Partner with governance teams to plan and execute strategic platform initiatives
- Standardize common procedures and workflows across the team for consistency
- Coach and mentor junior team members to strengthen team expertise
- Develop reusable scripts and documentation to prevent recurrence of known issues
Other
- Participation in on-call pager rotation is required
- Availability for off-hours support may be necessary
- Provide system support outside regular business hours as needed
- Engage in problem-solving efforts to promote a culture of continuous improvement
- Enhance team capabilities through cross-training and skill development
