Requirements
- 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, or deep technical enterprise adoption work
- Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
- Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
- Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
- Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
- Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
- Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
- Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
Work Arrangement
Hybrid
Additional Information
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
- We offer relocation assistance for new employees.
