Responsibilities
- Create customized, high-impact demonstrations by configuring specific environments, agents, integrations, and sample data tailored to each potential customer's unique workflow and needs.
- Collaborate with the sales team during client interactions to present technical capabilities, respond to implementation inquiries, and convert product features into clear, use-case-specific benefits and return-on-investment justifications.
- Lead technical discovery by analyzing customer requirements, determining solution feasibility, and evaluating integration points with systems such as electronic health records, insurance portals, voice platforms, and application programming interfaces.
- Identify potential technical challenges, edge cases, and necessary customizations early in the sales process to prevent delays and ensure smooth project execution downstream.
- Assist in customer activation and onboarding by working with customer success and product teams to deploy specialized agents, configure workflows, optimize prompts, and support quality assurance and user acceptance testing.
- Lead rapid prototyping initiatives by developing minimal viable workflows or custom tools that shorten sales cycles and address customer needs before official product features are released.
