Role Overview
As the AI Engineer for Email CRM, you'll play a key role in transforming how personalized content is delivered through email. You'll work directly with Future's proprietary AI engine, Advisor, to refine and scale hyper-personalized recommendations based on user behavior and preferences.
Key Responsibilities
- Optimize and integrate Advisor, the company’s in-house AI recommendation system, to improve relevance and performance in email campaigns
- Deliver tailored content in emails by analyzing individual user data and engagement patterns
- Collaborate with Full Stack Developers and Data Engineers to align Single Customer View (SCV) data with final email outputs
- Design and implement scalable 'Next Best Action' logic to drive engagement through intelligent decisioning
- Report to the Technical Lead and contribute to roadmap planning and technical execution
Required Expertise
- Proven experience developing and deploying machine learning models, especially in recommender or personalization systems using collaborative or content-based filtering
- Strong command of Python, including libraries like Pandas, NumPy, Scikit-learn, and deep learning frameworks such as TensorFlow or PyTorch
- Experience working with large-scale data pipelines and cloud-based data warehouses, particularly BigQuery
- Skill in building efficient APIs using FastAPI or Flask to serve real-time model predictions during email generation
- Familiarity with cloud platforms like AWS, GCP, or Azure for deploying and managing ML services
- Understanding of marketing metrics including Open Rate, Click-Through Rate, and Conversion, and how AI influences these outcomes
Technology Stack
Python, Pandas, NumPy, Scikit-learn, TensorFlow, PyTorch, FastAPI, Flask, BigQuery, AWS, GCP, Azure
Compensation & Benefits
- Salary range: £60,000 – £65,000
- Performance-based bonus when team and company targets are met
- Opportunity to purchase company shares through the Share Incentive Plan
- Uncapped leave policy — trusted to manage your time and workload effectively
- Financial reward for successful employee referrals
- Access to well-being resources through the Colleague Assistant Programme
Work Environment
This role is remote-based, open to candidates located in the UK. You’ll have the flexibility to work from anywhere while collaborating closely with distributed teams.
Company Culture
We foster a collaborative, inclusive, and technically rigorous environment. Our focus is on building scalable, well-engineered solutions that adapt to user needs. We value diverse perspectives and are committed to creating a workplace where everyone feels respected and empowered to contribute meaningfully.
