Requirements
- Excellent written English (must be comfortable handling professional client communication)
- Comfortable working in the US timezone
- Strong logical thinking and ability to understand complex workflows
- Experience using Jira Service Management and Jira Software
- Ability to distinguish between bugs, feature gaps, and configuration errors
- Familiarity with SaaS platforms and structured support processes
- Comfortable using AI tools to improve productivity and clarity
Nice to Have
- Background in fintech, finance, or transaction/deal workflows
- Experience in SaaS technical support or client-facing technical roles
- Based in the Americas (US timezone overlap preferred)
Work Arrangement
Remote (Worldwide)
Team
Team size: 11-50 employees
Additional Information
- Coordination time: US timezone
- Updated: 2 days ago
