Acumatica was looking for an Acumatica Customer Success Manager | SmartRecruiters

Customer Success Manager Acumatica is a pioneering enterprise in cloud ERP solutions, empowering growing businesses globally. We deliver innovative business management solutions engineered to address real-world challenges, featuring intelligent workflows and market-leading usability that enable organizations to manage risks, anticipate disruptions, and seize opportunities. Our collaborative, high-energy culture emphasizes passion for our product, loyalty, work/life balance, and making meaningful global impact. Following our acquisition by Vista Equity Partners in May 2025, we continue driving technological excellence. What You Will Do: - Serve as primary customer liaison, ensuring success and satisfaction throughout their lifecycle - Facilitate Acumatica solution adoption, helping customers achieve business objectives and maximize investment returns - Achieve exceptional customer satisfaction scores through proactive account management - Conduct regular strategic business reviews to assess progress and identify growth opportunities - Manage customer escalations by coordinating cross-departmentally - Provide expert guidance on product features, policies, and licensing - Act as trusted advisor sharing optimization insights - Contribute to continuous improvement of Customer Success practices Qualifications: - 5+ years SaaS/ERP experience in Customer Success, Account Management, Implementation, or Support - USA-based location - Superior communication skills with professional approach - Proficient in remote work environments - Strong problem-solving and consensus-building abilities - Proven experience managing high-stakes accounts - Passionate about customer satisfaction - Quick learning capacity - Resourceful and detail-oriented - Comfortable engaging with executive-level stakeholders - Exceptional prioritization and workload management skills - Team-oriented collaborative mindset Acumatica offers competitive compensation ranging $100,000-$120,000 annually, with potential bonus and equity opportunities based on individual performance. We are an Affirmative Action and Equal Opportunity Employer committed to diverse, inclusive hiring practices.