Requirements
- To produce written documents (e.g. e-mails, letters, memos, etc.) that clearly convey simple and complex issues surrounding outstanding balances.
- Review and reconcile payment applications by analyzing historical information.
- Telephone calls to clients to discuss resolution of accounts receivable balances that fall within the prescribed criteria.
- Tracking website status of invoices that are submitted electronically.
- Confirming that payments have been received from electronically submitted invoices including successfully appealed items.
- Record all collection activities within the assigned database.
- Communicate all collection activities with the assigned Partner.
- Analyze partial payments received from Clients and participate in the appeal process and write-offs.
- Conduct oneself in a professionally confident, courteous manner while communicating with the Regional Offices, Associates, Partners, Senior Management, and Client Contacts.
- Regularly inform management on all progress and significant developments in the performance of primary responsibilities.
- Independently produce quality work products.
- Creating a basic worksheet
- Data entry and data formatting
- Performing calculations in an Excel worksheet by using basic formulas such as SUM
- Identifying, sorting, and filtering data
- Modifying the appearance of a worksheet including adjusting the layout, margins, font size, and print size.
- VLOOKUP, XLOOKUP, pivot tables, conditional formatting
- BillBlast experience
- Strong command of Microsoft Office, specifically Outlook and Excel.
- Proven ability to prioritize and organize assigned tasks in a dynamic, high-volume environment while maintaining productivity.
- Strong verbal and written communication skills, combined with a clear ability to collaborate effectively with both internal and external clients.
- Ability to read cursive.
Nice to Have
- Associate or Bachelors degree OR High School Diploma or GED Equivalent and 4 years of office experience, 2 of which held in collections/accounts receivable
- Experience in law firms or professional services is a plus, especially with an understanding of law firm revenue cycle and related processes.
- Aderant, AS400 and Minisoft ARCS is advantageous but not required.
