Lead and shape social media engagement for high-visibility clients by developing strategies that foster authentic community interaction and reinforce brand integrity. You'll oversee all aspects of community management, from content planning to real-time response, ensuring alignment with business goals and brand voice.
Strategic Leadership
Design scalable frameworks for content and audience engagement that spark dialogue and deepen brand connections. Guide platform-specific approaches, refine response protocols, and develop playbooks that ensure consistent, on-brand communication—even in high-pressure situations.
Team and Client Oversight
Manage a team of Community Managers, providing direction on tone, timing, and execution to maintain quality and strategic focus. Serve as the primary strategic contact for clients, offering insights on reputation management, platform performance, and audience behavior.
Collaboration and Optimization
- Work closely with creative, strategy, and analytics teams to shape content calendars and refine messaging based on performance data
- Monitor cultural shifts and platform updates to adapt strategies in real time
- Use enterprise tools—including Sprinklr, Sprout, and Khoros—for publishing, listening, engagement, and reporting at scale
Qualifications and Expectations
You bring at least six years of experience in social media or digital strategy, with two or more years leading teams. Agency or brand-side experience is valuable. A background in content strategy is a plus. Proficiency with enterprise social platforms is essential, and a flexible schedule—including evenings, weekends, and holidays—is required to support real-time engagement needs.
A bachelor’s degree is preferred but not mandatory. Success in this role means turning audience insights into action, guiding teams with clarity, and delivering reporting that connects engagement to business impact.
