Responsibilities
- Lead and mentor a team of Account Specialists, offering coaching, performance evaluations, and career progression support.
- Manage the full lifecycle of contract renewals, including quote delivery, contract execution, and accurate forecasting.
- Generate additional revenue through low-complexity upselling and cross-selling, while contributing to pricing and negotiation strategies.
- Collaborate with Customer Success, Sales, Finance, and Legal teams to align renewal timelines and commercial terms with customer outcomes.
- Monitor key renewal metrics, pipeline health, and commercial performance, ensuring data integrity in CRM systems.
- Develop and deploy scalable processes, tools, and best practices to improve operational efficiency and customer experience.
Benefits
- Flexible work policy allowing remote work from any location for up to 8 weeks annually
- Unlimited or flexible vacation time
- Two designated company-wide Mental Health Days off each year
- Subscription access to the Headspace mindfulness and meditation app
- Retirement savings options and planning support
- Reimbursement for tuition and professional education
- Eligibility for employee incentive and recognition programs
- Comprehensive resources supporting mental, physical, and financial health
- Market-competitive health, dental, vision, disability, and life insurance benefits
- 401k plan with company matching contributions
- Paid public and company holidays, including two mental health days
- Paid parental leave for new parents
- Sabbatical leave opportunities after qualifying service
- Optional hospital, accident, and sickness insurance fully funded by the employee
- Optional life and accidental death & dismemberment (AD&D) insurance fully funded by the employee
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Annual fitness expense reimbursement
- Confidential Employee Assistance Program (EAP) access
- Group Legal and Identity Theft Protection benefit fully paid by the employee
- Access to 529 college savings plans
- Commuter benefits for transportation expenses
- Financial support for adoption and surrogacy
- Eligibility for Employee Stock Purchase Plan (ESPP)
- Two paid days off annually for volunteering
- Opportunities to participate in pro-bono consulting and ESG-related projects
Work Arrangement
Remote (Worldwide)
Team
Leads a team of Account Specialists
What’s in it For You?
- Work-life balance supported by flexible policies such as remote work up to 8 weeks per year and personal time-off options to manage life responsibilities.
- Career advancement through continuous learning, skill development, and leadership opportunities in an evolving, AI-driven landscape.
- Comprehensive, competitive benefits including flexible vacation, mental health support, retirement planning, and wellness resources.
- A values-driven culture emphasizing customer focus, innovation, speed, and collaboration across global teams.
- Opportunities to contribute to social impact through paid volunteer time and pro-bono or ESG initiatives.
- Meaningful work that supports justice, truth, and transparency by empowering institutions and professionals worldwide.
Other
- Candidates will undergo assessments prior to interview scheduling
- Remote work from any location permitted for up to 8 weeks per year
- Two paid days off each year for volunteering activities
